Advocacy FAQ's


Advocacy FAQ's

What is advocacy?

Advocacy is about getting the right support to speak up about the things that are important to you so that you can make your own decisions and take control of your own life.

What sort of thing can the Advocacy Service help me with?

The Advocacy Service will help me with a wide variety of things, including for example, housing enquiries, care needs, employment concerns or independence issues.

Who can use the Advocacy Service?

The Disability Can Do Organisation’s Advocacy Service is free to adults with a disability, or sensory impairment, and also carers who are living within Caerphilly County Borough.

Please contact the Information Line on 01495 223550 if you would like further information.

How can I access the Service?

The Organisation receives referrals from a variety of sources. Some clients refer themselves through our Information Line but many referrals come from other Organisations and professionals, for example, Social Services.

Can I have an appointment with an Advocate at home or do I need to come to you?

Appointments will be made at your convenience. If you require a home visit, that can be arranged, alternatively if you would like to visit us at our accessible offices please ring our Advcacy Line and that can be arranged.

All first appointments are attended by two people, which will usually be a member of staff and a volunteer. This is for the safety of our staff and clients.

Is it the Advocacy Service independent?

Yes. The Advocacy Service is not affiliated with any other agency or organisation.

Can the Advocacy Service provide legal representation?

The Advocacy Service provides professional advocacy, but not legal advocacy. Our Advocate can assist you to secure legal representation through signposting an appropriate Solicitor who you may wish to engage.

What are the office hours?

The Advocacy Service is a full time service from Monday to Friday 9.30am until 5pm. However, our Advocate is out at appointments much of the time and as a result enquiries should be made via the Information Line which is available between Monday to Thursday  – 10.30am to 2.30pm.

How long does it take to get an appointment?

This is dependant on the current case load at the time of your enquiry. All clients will be given an indication of the waiting time when they make their enquiry. We aim to see new clients within one week, but this can be up to 3 weeks.

Is there a charge for the Advocacy Service?

The Advocacy Service is free of charge to those who are eligible as we are an independent charity working of behalf physically disabled, or sensory impaired, adults and carers within Caerphilly County Borough.